How can we help?

The AI answers first, conversationally, to make sure no lead waits. Once it has enough information — or the lead asks for a person — it hands the conversation to you with full context. You can also jump into any conversation manually at any time from your inbox.

Treat AI-extracted details (budget, timeline, etc.) as a helpful starting point, not a verified fact — especially anything involving price or a commitment. The AI is designed to hand off when it's unsure, but it won't catch every edge case. See our Terms of Service, Section 7 for the full picture.

Yes — in your dashboard's AI Setup tab, you choose your business type, describe what you offer, and edit the exact list of questions the AI should work through in conversation.

Yes, the AI responds in whichever language the lead writes in, English or French.

No. The Free plan is genuinely free — no card, no trial countdown. You only add billing if and when you choose to upgrade to Team.

From your dashboard's Billing tab — one click, no phone call required, no annual contract to break.

Use the "Forgot your password?" link on the login page to reset it by email.

Log in to your dashboard and open the "Get Code" tab — it has your unique widget link and a copy-paste snippet for your website. If someone else manages your site, just forward them the snippet.

Yes, on the Team plan — up to 5 team members can share one inbox rather than juggling a personal phone.

Account and conversation data is hosted with Canadian data residency in mind. Message content is briefly processed by Anthropic (our AI provider) to generate replies — full detail on our Security & Trust page.

Yes — contact us and we'll handle it directly. See our Privacy Policy for your full rights under PIPEDA.